AI development
Custom AI agents for your business
We design and ship custom AI agents for support, lead qualification, and internal busywork. Each agent is grounded in your docs and connected to the systems your team already uses.
The problem
A chat window that only talks still leaves the work in a queue. Support still updates the ticket. Sales still copies notes into the CRM. The team hired an agent and kept the busywork.
A useful agent finishes a defined job: answer from your knowledge base, create or update a record, book a next step, or stop and ask a person. We set those jobs, the tools it may call, and the line it must not cross.
What we deliver
A voice that matches the team
Answers drawn from your product, policies, and tone, so customers hear your company.
Tasks, not just replies
Connections to CRM, helpdesk, and internal tools so the agent can complete the step it describes.
Grounded in your data
Retrieval from the knowledge you approve, kept current as documents and policies change.
Guardrails and handoff
Clear limits on what the agent can do, with a person taking over when the stakes are high.
How we work
01
List the jobs
We pick a small set of conversations the agent should finish, and the ones it should refuse.
02
Ground and permission it
We index the source material and decide which records and tools that agent may touch.
03
Connect and break it
We wire the tools, then test wrong questions, missing data, and angry users before launch.
04
Widen with a person nearby
We launch on one channel, review transcripts, and add jobs only after the first ones hold.
Related work
A project in this line of work. The write-up covers the problem, what we built, and the result.